Job Description
RESPONSIBILITIES:
- Maximize operational excellence by educating 3PL in the H&M WMS system functionality and key work processes
- Monitor and support well-functioning system integration
- Support DC operations
- Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC
- Communicate change requests from 3PL to 3PL-DC Mgr./ Reg. S&Ops
- Distribute & translate release notes to 3PL and monitor execution
- Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted
- Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)
- Ensure high quality level of all decided IT system related procedures and monitor correct implementation
- Conduct business process audits regarding compliance to group standards
- Act as PSR and NCG speaking person to global functions and local Sales and monitor compliance to PSR, sustainability and NCG standards
- Support DC Mgr. to ensure all operational, system and service requirements to the 3PL and operational changes are implemented and met (e.g. ensure system release updates)
Qualifications
To be successful in the role of 3PL Business Expert for DC, it will be important to have strong expertise in DC-level technology infrastructure, supplementing systems experience and functional competencies for supporting technology and system-related operations and incidents
What you need to succeed:
- Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer
- Strong operational DC log. expertise & process understanding. Proactivity in problem-solving and hands-on attitude to resolving incidents
- Strong communication & coordination skills, Ability to collaborate and co-create with others
- Agile mindset with a positive attitude to change and meaningful growth, Inclusive and empathetic towards others whilst encouraging diversity
- Ability to understand your impact to others and contribution to the bigger picture
Additional Information:
This is a full-time position, reporting to DC Manager.
This position is based in Japan
If you feel that your experience, skills and ambitions are right for this role, please send your application as soon as possible. Due to data policies, we only accept applications through career page.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at www.hmgroup.com