Essential Functions:
- Is highly proficient in the end user functional processes performed within the supported applications
- Reviews and analyzes the effectiveness and efficiency of existing systems/technologies and develops strategies for improving or leveraging these systems.
- Considers business implications of the application of technology to the current business environment. Defines functional and system requirements accordingly
- Ensures that any new software integration meets functional/ end user requirements, compliance and interface specifications, and proper documentation is maintained.
- Develops effective test scenarios, scripts and use cases with consideration to cross functional and process stream impact
- Analyzes formal test results in order to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws
- Performs application system administration functions specific to application setup, configuration and maintenance.
- Oversees small projects and/or tasks and phases of larger projects. Responsible for coordinating activities of teams, schedules and resources for assigned tasks or projects.
- Able to lead BSA team and mentor them to learn ERP functionalities and processes
- Skilled in collaborating with business stakeholders and coordinating effectively with global support teams to support issue resolutions
- Performs system, process and application monitoring and gathers metrics.
Carries out procedures to ensure that all information systems products and services meet quality, organization standards and end user requirements.
Knowledge, Skills and Abilities:
- Excellent Knowledge of the business enterprise functions and processes.
- Excellent analytical and problem solving skills
- Ability to adapt to a fast and dynamic environment.
- Ability to effectively translate between functional and technical teams
- Ability to follow procedures and produce/maintain supporting documentation.
- Resolves simple to complex system problems in creative ways.
- Excellent written, oral, and interpersonal communication skills.
- Excellent time management
- Highly self-motivated, self-directed, and attentive to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Extensive experience working in a team-oriented, collaborative environment
- Ability to produce exceptional quality output.
- Ability to suggest technological solutions.
- Ability to communicate effectively with senior management
- Seeks assistance from supervisor in identifying and reporting problems or concerns relating to job functions, supervision and personal employment status.
- Adapts readily to changes in workload, staffing and scheduling.
- Complies with all company policies and procedures.
- Complies with supervisory/management direction.
- Conducts self in a professional manner with co-workers, management, customers and others.
Experience:
- 8 to 10 years’ experience in assigned function’s business process and supporting systems.
- Commensurate Technical experience to perform the job duties.
- Must be proficient with Microsoft Office.
- Oracle R12, ERP implementation and Support