About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.About the role
Provide professional service including spa treatments that exceeds guest's experience. Provide right health and wellness information to guests to assist their wellbeing of life by following Four Seasons Hotel standard operational procedures.
What you will do
- Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Assist in other areas of the department as needed.
- To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
- Utilize the logbook and Book 4 time.
- Keep your work area neat, clean and quiet at all times.
- Utilize each of the rooms and provide information to guests about the services offered in the Spa as well as the Hotel.
- Utilize each of the retail products safety and accurately.
- Provide professional treatment on spa menu for any client.
- Provide amenities involved in the Spa treatment in order to customize and personalize the Spa journey.
- Respond properly in any hotel emergency or safety situation.
- To provide a friendly and professional service that always exceeds guest’s expectations.
- To ensure the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety are executed.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
- Perform any additional duties as assigned by the Assistant Director of Spa.
- Provide after care advise to guests by using retail products.
- Assist next booking of guests.
- Promote membership program when it is required.
What you bring
- Excellent written and verbal communication skills to prepare and deliver reports
- Apply an ethical approach to the outcome of situations
- Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s/Resort’s objectives
- Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
- Demonstrate the ability to multi-task
- Work in a safe, prudent and organized manner.
- Require a flexible schedule in order to accomplish all major responsibilities and tasks.
- Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relate to spa. Working knowledge is generally learned on the job.
- Ability to operate fax, scanner, copier, telephone, adding machine, calculator.
- Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software.
- Ability to read, write and speak English.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up
Schedule & Hours:
• 40 working hours per week.
• 10 days off every month except February （9 days）
* Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.