HOTEL DESCRIPTION
Kagoshima is the southwestern prefecture of the Kyushu Island. Major economic pillars of the prefecture include agricultural and food, electronic and automotive-related industries. The Hotel will be part of a mixed-use development that comprises also commercial and recreation facilities. The Hotel will occupy the 3rd to 19th floors of the building above retail podium. The Hotel is located 10 minutes drive away from Kagoshima Chuo Station and 40 minutes drive away from Kagoshima Airport.
The Hotel will offer 228 guestrooms including suites, all of which feature the Sheraton Signature Sleep Experience. In addition to all-day dining, guests will be able to enjoy Sheraton’s original cuisine at the restaurants' facilities and lobby lounge bar. The hotel will also have 953 sqm of function space, including a 500 sqm-banquet room, four meeting rooms, and a pre-function area. Other facilities include a fitness center, Sheraton Club Lounge, spa.
ホテル概要
鹿児島県は九州の南西部です。県の主要な経済の柱は、農業・食品、電子・自動車関連産業です。ホテルは、商業施設とレクリエーション施設で構成される多目的開発の一部になります。ホテルは、小売店の表彰台の上の建物の3階から19階を占めます。鹿児島中央駅から車で10分、鹿児島空港から車で40分です。
ホテルにはスイートを含む228室の客室があり、そのすべてにシェラトンシグネチャースリープエクスペリエンスが備わっています。終日営業のほか、レストランの施設やロビーラウンジバーでシェラトンのオリジナル料理を楽しめます。
ホテルには、500平方メートルの宴会場、4つの会議室、プレファンクションエリアを含む953平方メートルのファンクションスペースもあります。その他の施設には、フィットネスセンター、シェラトンクラブラウンジ、スパがあります。
JOB SUMMARY
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
CORE WORK ACTIVITIES
Administering Employee Training Programs
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Training Budgets
• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.