The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.
At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.
- Your attention to details and problem-solving skills drives our guest satisfaction and ultimately profitability.
- As part of this role, you will be a key point of contact of both guest and staffs by handling emergencies and operational issues to ensure safety of the guests and the property
Key Accountabilities:
- Oversee daily hotel operations and ensure all departments are functioning smoothly and effectively
- Maintain a visible presence at the Front Desk and Lobby to engage with guests
- Strong ability to handle difficult situations or guest complaints with professionalism by ensuring service recovery and satisfaction
- Control room inventory effectively, particularly during peak seasons to avoid overbooking while maximizing revenue
- Supervise Front Desk staffs and manage the overtime, following the company policies and standard
- Ensure the safety and security of guests, staff, and property by enforcing hotel security protocols and addressing any potential risks
Requirements:
- Minimum 4+ years of prior experiences in Front Desk or Guest relations, with at least 1-2 years in supervisor or managerial roles
- Ability to work in fast pace working environment and multi-tasking
- Business level of both English and Japanese. Chinese language is an advantage
- Strong communication and interpersonal skills
- Great problem solving skills and conflict resolution
