Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Room Service Assistant Manager to achieve the company’s objectives and create a memorable guest experience.
- Work for a highly prestigious hotel in Room Service, Food & Beverage.
- Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.
Key Accountabilities
- Play the role of Outlet Manager in his/her absence.
- Accountable for the efficient operations of outlet and relevant requests from other departments while ensuring the provision of quality food and beverage service.
- Ensure all staff follows the HACCP standard and participates in the environmental-friendly and 3Rs (reuse, recycle or reduce) initiatives whenever possible.
- Supervisor the inventory management and ongoing maintenance of restaurant operating equipment and other assets.
- Ensure the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
- Handle, or relay to manager all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Establish and maintain positive guest and colleague interactions with good working relationships.
- Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures.
- Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service.
General Requirements
- Business level in spoken English is preferred.
- Work experience in 5-star hotels or equivalent shop establishments is preferred.
Benefits We Offer
- Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
- Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
- Comprehensive Training and Talent Development Program (Overseas training opportunities)
- Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)
- Group Life Insurance
- Regular Days-off/ 119 days per year
- Life Work Balance Leave/ 3 days per year
- Paternity Leave/ 5 days (Eligible for male employees)
- Complimentary Staff Restaurant (3 meals per day)
- Complimentary Uniform Laundry and Dry Cleaning for Business Attire
- Employee Recognitions (Long Service Award, Model Employee Award and etc.)
- Employee Events (Staff Party, Family Party and etc.)
- Employee Discounts on Peninsula Boutique, Restaurants and Bars
- Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
- Welfare Club (Relo Club)
- Complimentary Bicycle Parking (On site)
- Global Mobility Program and Cross-Exposure Learning Program to other Peninsula properties.
We are delighted to receive your resume for further consideration.
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