At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate to join our People team. This role is based in Tokyo, Japan (Hybrid).
- With limited guidance, implementation and monitoring of assigned activity or processing area (Onboarding, Offboarding, Payroll, benefits Admin, compensation, Audit & Compliance, regulatory submissions, Invoice Processing and other seasonal / annual activities etc.) As the advanced level client service role undertakes complex or unprecedented assignments. Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end.
- Serves as subject matter expertise in People Operations process for Japan and other APAC countries.
- Monitors workflow at each step, ensures completion and required approvals are in place; identifies roadblocks and follows through to resolution.
- Develops reports for more senior professionals and management on process interruptions and inefficiencies. Typically supports higher level staff on a large, complex or risky solution but may directly monitor a small to mid-sized solution, guiding and serving as a resource for peers and lower staff in its correct execution. May require country, region or subject matter expertise to perform role.
- As directed, provides analytical support for assigned process or solution. Organize and monitor incoming/outgoing data and the process flow. Follow up with clients to rectify missing or unclear data, signatory authorities, etc. and coach lower level staff on improving adherence to process standards. Significant interaction across all HR COEs, advisors and process areas.
- Serve as an escalation point for People Solution Center (HR Contact Centre), providing advice and support on issues which may be more complex or non-routine in nature and which require additional consideration or data gathering before engaging an HR advisor or COE. Determines appropriate response (either on their own or through referral to the next level) and follows through to ensure resolution. Assists with assessing the quality and performance of solutions through analysis and interpretation of relevant data.
- Helps management to develop and standardize people solutions, providing relevant analysis of activities and other processes. Provides recommendations for improvement in efficiency, customer satisfaction, etc. Assists in implementation of SOPs, educating contact center staff and other HR stakeholders as required.
- Monitors assigned solutions and ensures all processing activities are conducted in compliance with organization standards as well as federal/state/country laws policies and regulations or industry standards. Escalates complex observations to higher level staff. May recommend solutions for corrective actions.
- No direct reports; provides guidance to more junior professionals as needed.
- This is an Individual contributor role however; People leader experience would be added advantage for any future growth opportunities
- Scope is limited to the quality and accurate completion of own work. Contributes to the achievement of team goals.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 5+ years of total work experience with People (HR) Operations preferred
- Native speaker of Japanese and business level English
- Experience and knowledge in payroll and social insurance administration
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
