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Alliance Operations Support Specialist
The opportunity
The Alliance Operations Support Specialist will function out of the Alliances & Ecosystem Center and will be responsible for providing ongoing operations support for one or more alliances as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time.
Your key responsibilities
- Provide the Alliance leadership with financial insights with effective dashboard reporting which includes:
- Customized Revenue, Sales and Pipeline visualizations
- Managing book of business
- Opportunity Management – Tagging of Opportnities for the Alliance
- Prospect tracking and reporting
- Key GTM wins tracker management
- Ensure Alliances related reference material is systematically reviewed and refreshed, facilitate and track access to these materials in Sharepoint and other tools
- Cordinate with Brand Marketing and Communication (BMC) team to develop and review relevant content
- Program Manage various initiatives around processes and tools provided by the Alliance Partner which may include:
- Administration and maintenance of partner tools, portals, etc.
- Access request tracking, access issue resolution
- Certifications tracking, skill and competency tracking
- Single point of contact for Alliance Partner tools admnistration
- Work with the Alliances Investment Funds Manager for providing necessary information and cordination required for requesting and reimbursing Alliance investment Funds, facilitate awareness of programs, track and monitor compliance to process, facilitate quarterly legal and finance reviews, ensure Alliance investment reporting is cascaded appropriately
- Partner with the onshore Alliance Operations contacts on strategic projects and initiatives as and when required
- Support Alliances team with initiation and tracking of Localisation of Global Agreement
- Cordinate with Alliance partners to facilitate custom class room training sessions other than regular web based training
- Manage onshore stakeholder expectations, plans and communication
- Support internal EY Alliances leadership meetings by developing content and managing logistics
- Support meetings between EY leadership and the Alliance partner
Skills and attributes for success
- Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting
- Should have a technology aptitude, technology exposure through experience or academics
- Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.
- Should be excellent with MS Excel and Powerpoint, Power Bi skills would be an added advantage
- Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders
- Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset
- Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution
- Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates
- Excellent communication skills (English) – written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance.
- Experience working with Alliance/Partner programs in a professional services or technology company Knowledge of EY & GDS operations, incl. org structure, operating model, management information systems, independence concepts, etc. (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates)
To qualify for the role, you must have
- MBA or equivalent
- University Graduation (Tech graduation preferred)
- 9+ Years of work experience
- Flexible, based on assignment
Ideally, you’ll also have
- Basic understanding about Alliance business
- Exposure with driving strategic initiatives
Technologies and Tools
- MS Office tool – Excel, PowerPoint, Teams and other collaborative tools
- Basic understanding of PowerBI will be useful.
What we look for
A dynamic individual who is ready to think out of box to come up with solutions to drive the operations more efficiently and support at strategic level to help grow the overall alliance business.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
