The mission of Client Solutions Manager is to contribute to the success of our clients through proposing effective and wholesome solutions. By collaborating with different stakeholders, the team aims to grow the business revenue and to lead sustainable growth of the business by providing necessary feedback to our product team. Using the knowledge of our own advertising product and the general knowledge of brand/performance ads, the team solves the clients' problems with expertise.
Responsibilities
- Promote sales through solution proposals that lead to the success of clients' marketing challenges and promotions.
- Familiarize clients with the functionality and delivery logic of advertising products, and advocate for their optimal utilization to maximize advertising performance.
- Engage in activities such as regular meetings and workshops for customers to deepen their understanding of the product.
- Accumulate and disseminate best practices for operational methods to improve the adoption rate of important features.
- Collaborate with internal stakeholders to elevate the account management level and increase sales.
- Provide constructive feedback to the product team regarding raw feedback on the functionality and logic of advertising products, to strengthen the product.
- Understand long-term business objectives/KPIs to align TikTok strategy and negotiate complex business opportunities.
- Collaborate with measurement partners to create learning agendas to help clients measure the impact of marketing and adopt measurement solutions.
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