With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking to hire a hands-on Cloud Solution Architect (CSA) to join our diverse, talented, high performance, and innovative team, focused on driving Infrastructure and Application Migrations via the Cloud Acceleration Factory. The Cloud Acceleration Factory is best suited for individuals that are highly technical, solution focused and have a passion for Project Management. The Cloud Acceleration Factory provides opportunity to drive feedback into Microsoft’s core product teams to help improve our platform.
CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical and governance role spanning across design, build, and production. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
A Cloud Solution Architect (CSA) within the Cloud & AI Platforms Global Customer Success team focused on Securing the Modernization and Migration of customer workloads on Azure
Customer-Centric Approach:
• Deliver Customer success on the Microsoft Cloud & AI Platforms with a special focus on helping customer migrate and modernize their workloads on Azure.
• Accountable for delivering innovative solutions to meet customer outcomes aligned to their TCO and ROI.
• Provide guidance and recommendations to customer to build resilient and secure solution architecture for their workloads on Azure.
Business Impact:
• End-to-end ownership of Cloud Accelerate Factory (aka Factory) engagements to help customers jumpstart their Azure projects with no-cost deployment assistance.
• Provide Factory delivery oversight which includes being hands-on with delivery based on business requirements.
• Orchestrate effective execution of Partner + Factory delivery to scale reach and impact across all customer segments.
• Provide proactive management of Factory delivery risks through early identification of issues and mitigation.
• Unblock and Accelerate Factory delivery in the assigned territory of coverage.
Technical Leadership:
• Maintain deep technical hands-on delivery skills for the assigned technical workloads, i.e., Windows Server, Linux server, SQL Server, PostgreSQL, MySQL, AKS, ARO, containers, VMware, Azure Virtual Desktop, application technologies like .NET, Apache, JBoss, RedHat OpenShift, Java.
• Demonstrate technical depth in delivery by employing best practices and repeated IP to accelerate Factory delivery execution.
• Extract learning, actionable insights from Factory delivery execution by closing the loop with Technical Pillars colleagues to improve IP, offerings and process flows.
Qualifications
Required Qualifications:
• A bachelor's degree in computer science, Information Technology, Engineering, Technology Management.
• 5+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
• Passion for technology and customer obsession.
• Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
• Enthusiasm towards leading technologies and motivation to learn and grow.
• Excellent verbal and written communication, analytical and presentation skills in Japanese as well as English.
• You must be legally authorized to work in Japan
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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