With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a Cloud Solution Architect (CSA), specializing in the People & Process side of technology, who is passionate about driving our customers’ transformation on the Microsoft Cloud. This is a customer-facing role, leveraging your Microsoft Cloud and professional subject matter expertise to lead people, process and technical conversations helping customers achieve business value from their Microsoft investments by focusing in areas such as Cloud Health, Cloud Deployment and Copilot & AI transformation, FinOps, and more.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
Develops and expands existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders Provides direction to TDMs and builds the bridge between TDMs and Business Decision Makers (BDMs).
Business Impact
Consumption (Cloud & Customer Success contracts) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging Microsoft Cloud and your professional subject matter expertise.
Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around customer preferences, environments, business needs, competitive landscape), and maps organizational best practices and digital transformation solutions to customer/partner business outcomes.
Technical Leadership
Learn It All - Align individual skilling to team/area demands & Customer Success goals
Accelerate customer outcomes - Share expertise in relevant communities, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.
Connects gaps and patterns across business and technology areas and drives changes and improvements to existing Intellectual Property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, customer success, and/or consulting
OR Equivalent experience
8+ years’ experience working in a customer-facing role (e.g., internal and/or external) focused on complex and large cloud transformation/ adoption projects
Certifications
Technical Certification in one or more Cloud technologies (e.g., Azure, Amazon Web Services, Google cloud, security certifications)
OR adoption and change management certification (e.g., PROSCI Certified Change Practitioner, CCMP)
Preferred Qualifications:
Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field
4+ years of consulting experience on cloud transformation projects
Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption. 4+ years experience with one or more of the following areas
Agile methodologies (Scrum, Kanban, Lean etc.), SRE, Cloud platform engineering or Service Management (ITSM)
FinOps and cloud cost management and optimization
Adoption/Organizational change management
AI/Copilot implementation or adoption
Security Operations Compliance
Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
Trusted Advisorship: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
Insightful listening: Ask insightful questions to understand customer needs, issues, business environment and drivers, and go beyond what is said to identify new opportunities aligned to customer business value.
Preferred Certifications
Associate or expert Azure certification (e.g., Azure Administrator Associate, Azure Security Engineer Associate)
DevOps Engineer Expert certification
Azure AI Engineer Associate
PROSCI Certified Change Practitioner
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
