Coordinating Doctor

Essential Job Duties and Responsibilities:

The Coordinating Doctor provides clinical leadership and medical support to the 24 hour Assistance Centre combined with the running of medical evacuations and transport of patients. 

Description:

• Demonstrate an understanding of the differences in the scope of services we provide for each client and confidently deal with each case type appropriately.
• Provide professional telephone medical consultations to patients and monitor the appropriateness of the medical treatment.
• Obtain medical reports verbally from treating Doctors to ascertain the suitability of patient’s treatment and/or to coordinate the patient’s needs for transport.
• Obtain medical reports from patient’s Doctor or local specialists to aid treatment and to assess any pre-existing issues.
• Monitor the medical aspects of evacuations and repatriations, including assessing the necessity of an evacuation and the means by which it should take place.
• Liaise with medical departments of various commercial airlines for passenger clearance. Complete medical information forms with accuracy and within required timeframes.
• Maintain open communication lines with other medical and operational team members and other International SOS Assistance centre employees to ensure cases are effectively managed.
• Professionally document all patient case notes and details in the case management system.
• Create and update all medical actions on cases to reflect the appropriate plan of action and ensure that it is reflected in the transmission synopsis for hand over to the next shift.
• Ensure all tasks are fully up to date and completed within any given shift to reduce turnaround of all services.
• Knowledge and adherence to International SOS internal policies and procedures, as well as policies and procedures outlined by our clients.
• Ensure that patient’s information is stored appropriately in related systems and follows the internal procedures on privacy. Patient information is not shared with other departments or externally.
• Communication with clients and other Assistance centres through emails or confirmations is professional and meets business standards.
• Work as part of a regional and on call medical roster including shift work.
• Achieve relevant objectives/KPI’s as outlined by direct Manager.

MEDICAL ASSISTANCE SERVICES

• Receive and assess medical assistance related calls received from Intl.SOS clients.
• Collect logistical, medical and collateral information pertaining to the medical event/incident.
• Facilitate and direct the provision of assistance solutions through accredited medical and technical providers at the patient location.
• This includes obtaining medical reports, organising referrals, monitoring the patient’s conditions, advising on appropriate means of medical transportation, and monitoring the progress of such.
• Direct the frequency /intensity of contacts with treating Doctors, Clients, patients and their family members as appropriate.
• Professionally communicate verbally and/or in writing relevant medical and logistical information in accordance with the client requirements.
• Ensure that there is an appropriate medical handover of cases at the beginning/ end of each shift.
• Oversee the planning and progress of operational issues relating to medical case management.
• Maintain high standards of detailed and accurate documentation including the consistent updating of case files, and undertake responsibility for medical information released from the Assistance centre.
• Undertake public relations calls as required to ensure good communication with all parties and to promote clear understanding with patients, families, clients etc
• Partake in the further development and enhancement of Intl.SOS medical and logistic capabilities - conduct intermittent site surveys (review of medical facilities) to add to the Intl.SOS network of medical providers as appropriate.

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