Job Description
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products well as operating systems. They will be expected to
- Solves complex problems on established and/or strategic/high growth system/solution
- Technical and team leader for support delivery
- Account management - may include management of multivendor relationships
- Meet customer commitments
Key responsibilities include
- Performs in-depth repairs, deliver structured applications & standard training. Has specialized product knowledge.
- Called upon to resolve difficult or on-going technical problems as needed.
- Effectively represents management decisions & programs, both internally & externally. Acts in a team lead role as needed.
- Train & mentor new field employees & ASPs.
- Provides on-site hardware & software installations, familiarization, PMs & compliance protocols. Completes installation checklists & obtains required signatures.
- Collaborate with Enterprise Program Coordinators for scheduling
- Understands & is able to convey deliverables to customers
- Works with broad account team to optimize customer relationship.
- Provides product & services feedback to appropriate Agilent organizations.
- Provides accurate & timely data/information using various reporting systems. Parts and call administration quality and timeliness
- Controls and maintains all assets used in the job.
- Responsible for triggering and resolving the escalation process. Actively contributes to business growth
- Find/develop account and business opportunities and convert them into business results
- Submit a report to SU via CE Assist team regarding potential Quality issues
Qualifications
Bachelor's or Master's Degree or equivalent.
- Ability to teach technical topics
- Specialized product knowledge
- In-depth product knowledge and troubleshooting skills
- Leadership
- Supports management decisions
- Independently manages multiple customer repairs
- Independently manages multiple customer repairs
- Works as part of an integrated account team including all business functions within Agilent.
- Completes special projects
Proficient planning & organizational skills
Typically, at least 8+ years relevant experience for entry to this level.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
OccasionalShift:
DayDuration:
No End DateJob Function:
Services & Support
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