Responsibilities
The Lark Japan Customer Success team is responsible for ensuring the success and satisfaction of Lark's customers in Japan. The primary role is to assist customers of Lark Japan in maximizing the value they get from the platform and to ensure their overall success.
This role will partner closely with Customer Support, Pre-sales, Sales and the broader account team to deliver impact.
Digital Consultant helps clients who have signed up for a paid plan to maximize the value of Lark by performing the following tasks:
- Understand the key issues and business processes specific to the organization by conducting a wide range of interviews from the CXO class (management level) to the field level.
- Prioritize the various issues and solve them with the most suitable function from Lark's various functions. We provide customized support and optimal solutions to each individual client and manage their project accordingly.
- Provide coaching and support as needed to help clients get the most out of their solutions.
- Liaise with the technical team as needed when integrating LARK with external systems.
- Liaise with the sales team in situations where opportunities for expansion, up-sell/cross-sell, etc. may arise.
- Provide feedback on client requests to the internal development team.
Qualifications
Minimum Qualifications:
- Minimum 3+ years of experience in new business development, business consulting, IT consulting, enterprise sales, systems development, product manager, customer success or any other closely related role in SaaS or Consulting Industry
- Ability to communicate extensively across various departments and manage projects of all sizes.
- Ability to communicate smoothly with all levels of audience from CXO level to field level.
- Able to explain things in an easy-to-understand manner according to the IT literacy of the customer.
- Must be able to improve business processes and provide solutions.
- Must be self-motivated and have a proven track record of achieving goals.
Preferred Qualifications:
- Knowledge of enterprise office collaboration software
- Knowledge of corporate shared services functions
- "Start-Up" mindset or experience on approach of problems and polished resolutions
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDanceInspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
