As a Director Cloud Solution Architect - Security, you will lead a team of professionals who empower customers to achieve their security and compliance goals through Microsoft technologies. Leveraging your deep business and technical expertise, you will coach your team to ensure customers derive maximum value from their investments in Microsoft Security solutions such as Microsoft Defender, Sentinel, Purview, and Entra.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
People Management
- Lead your team to deliver customer objectives and Microsoft business targets. Guide them through change using the Demonstrated Capabilities framework.
Customer Centricity
- Customer Satisfaction: Drive positive Customer Satisfaction by coaching your team to become trusted advisors to customers and partners, leveraging Security expertise to enable defined Customer Success Plan outcomes.
- Customer/Partner Insights: Encourage the team to provide feedback and insights from customers/partners to relevant Microsoft teams including Product Groups, enabling continuous improvement.
Business Impact
- Manage Security solution usage, support business goals, and deliver customer value. Coach the team to identify opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand the Security value proposition and realize value from their investment. Drive usage growth of Security workloads through Customer Success excellence and reduce competitive threats.
- Accelerate Resolution of Customer Blockers: Guide the team to resolve issues blocking go-live of customer success projects by leveraging Security technical expertise. Support them in leading technical conversations with customers to drive value from Microsoft investments, delivering all work according to Microsoft best practices and policies, and using repeatable IP. Amplify the Voice of the Customer within Microsoft, representing customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.
Technical Leadership
- Learn It All: Role model the Self Learner mindset through continuous alignment of individual and team skilling to team/area demands and Customer Success goals.
- Accelerate customer outcomes: Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to help accelerate customers’ transformation journey.
Qualifications
Required/Minimum Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Additional or Preferred Qualifications:
6+ years of experience working in a customer-facing role (e.g., internal and/or external) leading Support and Customer Success teams
5+ years of experience in people management preferred
8+ years of experience in consultative selling ideally in consulting or technical sales
Professional Experience:
Cross Group Collaboration: Passion for making others successful by partnering with all required Microsoft stakeholders in the subsidiary to drive role clarity and effective cross-team collaboration.
Leadership: Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset.
Talent Management: Ability to execute team readiness and development by attracting, developing, and retaining a talented team of diverse profiles.
People Management: Ability to support, coach, and enable effective delivery against utilization targets, drive adoption, and create high-quality customer success plans. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).
Operational Excellence: Ability to run the monthly/quarterly ROB process and Scrum, collecting performance data from the team and reporting performance to the Customer Success Unit Lead and Corporate Team. Manage team appropriately to reach agreed KPIs.
Technical Experience:
Foundational Cloud Knowledge:
Fluency in Microsoft Security solutions or those from key competitors.
Customer Success & Support:
Proven ability to map customer business processes to product capabilities.
Background in architecture design to apply design thinking methodology to construct architectures that drive value for the customer, incorporating policies, governance, and customer systems into the overall framework.
Preferred Product Knowledge:
Understanding of Microsoft Defender, Sentinel, Purview, and Entra solutions to provide a holistic and end-to-end security solution.
Strong technical understanding of Microsoft 365 and Azure Security workloads, including identity and access management, threat protection, information protection, and compliance.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
