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Job Title: TSS Associate – Talent Development
Sub Function: Talent Shared Services
Job Summary:
Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.
Applications Used: SuccessFactors, Service-Now
Shift: Rotational / Night Shifts
Essential Functions of the Job:
Responsibilities:
Coaching:
- Deploy measurement and evaluation tools for coaching and mentoring (if in place)
- Administer diagnostic tools and assessments for coaching
Leadership Development (LD):
- Deploy measurement and evaluation tools for leader development
- Provide administrative support for leadership development programs and processes (Elevate, IAP etc.)
- Monitor business performance management process compliance (unclear)
Highest Performing Teams (HPT):
- Deploy measurement and evaluation tools for HPT
- Administer diagnostic tools for teams
Onboarding:
- Deploy measurement and evaluation tools for onboarding of all hires (inc Executives)
- Co-ordinate OB activities for all hires
LEAD:
- Monitoring of process compliance; including follow-up comms and reminders, as needed (e.g. goal setting, classification, KPIs, feedback, etc.)
- Support submitting or submit requests for individual/group changes where self-service is not possible in Core HR
- Mapping, updates, access rights management and 1st level support for PFC/LRW/LRR workbooks
- Handle/submit the late change requests following the year-end process
- Ensure everyone has been assigned a counselor or LEAD reviewer (based on locally determined business rules) and monitor counselor: counselee ratios
- Support with the LEAD workbooks
Knowledge and Skills Requirements:
- Commercial acumen and business awareness
- Understanding of EY and EY Talent
- Stakeholder management / business consulting
- Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
- Strong team worker, with enthusiastic, can do approach, with ability to coordinate and work as ‘one team’
- Provide evidence-based insights, analytics and analysis to the Talent Development team
- Drive and deliver quality services and products to Talent
- Ability to engage and influence others, with good change management skills and a desire to embrace and drive change, act as a change champion to support process improvements and demonstrate best practice
- Ability to learn new processes and skills quickly
- Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
- Proactive problem solver with solutions mindset
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Budget planning and financial management skills and experience
Additional Skills:
- Strong organizational skills - the ability to set priorities, manage time and juggle competing priorities
- Strong project management / coordination skills
- Strong collaboration skills - the ability to work effectively with and influence team members and stakeholders
- Team coaching and interpersonal skills
Other Requirements:
- May need to travel during transition, otherwise travel time will be very limited
- Other Language proficiency to be considered based on region/centre specific requirements
- Flexibility in working hours to accommodate multiple time zones as needed
- This role requires to support the Americas & MENA Time Zones which will require the resource to work on rotational shifts
- MENA coverage will be Sun – Thu working week
- May need to work extra hours in case of special customer requirements
Job Requirements:
Education:
- Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialisation
Experience:
- Minimum of 2+ years of progressive experience
- Significant experience of working in HR in professional services or corporate environment
- Experience of working in Learning and development is desired
- Working in international and diverse environments
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
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