Job Description Summary

Job Description

Key responsibilities include (but are not limited to)

Leadership & Culture

• Lead, coach, and support a high-performing team to reach their full potential.
• Foster a culture of candor, creativity, and continuous improvement, centered around patients and people.
• Promote servant leadership principles to inspire growth and engagement.

Customer Success & Innovation

• Enable customer success through innovation, efficiency & through transformation programs, focused on patient safety & user experience, enabled by digital technology adoption, clinical differentiation & workflow optimization
• Drive customer satisfaction and success through innovation, efficiency, and transformation programs.
• Focus on patient safety, user experience, and digital technology adoption.
• Optimize clinical workflows and differentiate through clinical excellence.

People Leadership & growth

• Foster a culture where people flourish—by attracting top talent, unlocking individual potential through meaningful performance development, and shaping the next generation of leaders through intentional succession planning
• Ensure team commitment to both individual and shared goals
• Retain & grow talent and continually develop pipeline for critical positions in partnership with human resources team. Guarantee the team is committed to individual & team targets

Strategic Engagement & Advisory

• Engage early with key stakeholders in public and private healthcare modernization programs.
• Act as a senior advisor and coach to customer organizations, helping scope challenges and architect solutions using the PCS & HCS portfolio.

Market Strategy & Product Positioning

• Regionalize product positioning and pricing strategy aligned with international segment profitability.
• Understand market and competitive dynamics to lead strategic discussions on product positioning and pricing.
• Execute Value Creation and Care Area strategies tailored to local market needs.

Commercial Excellence & Channel Management

• Strengthen product management capabilities across segments, modalities, and channels.
• Increase market visibility by driving systematic funnel management & grow commercial intensity. Reinforce channel partner engagement & performance excellence
• Collect and share market insights to inform international strategy.
• Drive channel partner engagement, performance excellence, and funnel management.

Academic & Clinical Partnerships

• Expand partnerships with academic institutions, KOLs, and medical societies (e.g., Anesthesia, Cardiology).
• Partner with Marketing and Product Mgnt teams to develop strategic KOL management programs (User meetings, Speaker engagements, congresses, knowledge exchange, white papers ) and expand engagement with reference sites to drive customer satisfaction and state of the art implementation of our clinical differentiation
• Collaborate with marketing to produce clinical evidence and strengthen strategic account relationships.

Sales Enablement & Education

• Deliver educational programs to direct and indirect sales channels.
• Ensure readiness for new product introductions (NPIs), including regulatory approvals, training, and system configurations.

Operational Excellence

• Lead the operating reviews (monthly/weekly) and simplify operations through lean thinking and mindset & by prioritizing well defined KPIs in a spirit of continuous improvement and problem solving mindset
• Manage inventory health, PSI projections, and demonstration efficiency.
• Own performance metrics and implement countermeasures when needed.
• Influence GTM and commercials metrics such as funnel, visibility, pacing, SFDC engagement and loss report
• Responsible to translate demand through disciplined projections together with S&OP team;
• Responsible to maintain health inventory levels according to set targets and comply with LSI policies

Performance Metrics & Financial Targets

• Achieve targets for market share, win rate, revenue growth, and revenue generation per socket
• Influence GTM and commercial metrics (funnel, pacing, SFDC engagement).
• Deliver franchise metrics (Orders, sales, CM, WR, VISI, SHARE, CCR, OTRW, OD Volume, Upgrade)
• Align budget creation with intercom and ensure delivery of franchise metrics (orders, sales, CM, WR, etc.)

Lifecycle & Service Management

• Develop lifecycle programs with service sales to drive franchise growth and installed base retention in partnership with Service Sales team
• Drive Franchise growth with commercial, product teams and channel partners  w/ best in class IB retention (EOGS) in that process inc  Svc,C&A offering
• Partner with service leadership in the LCT to achieve service targets (e.g., capture rate) and co-lead the effort to upsell and grow lifecycle revenue

Qualifications

Education & Experience

• Bachelor’s degree in Engineering, Business Management, or a related field; Master’s degree preferred.
• Minimum 10+ years of progressive leadership experience in Business Management, Product Marketing/Development, or equivalent roles within the healthcare industry.
• At least 8 years of direct experience in the healthcare sector, with deep understanding of market dynamics and customer needs.
• Proven track record in sales, product management, and/or marketing—experience in high-tech capital equipment is a strong asset.
• Experience managing matrix organizations, multi-cultural teams, and multi-market businesses.

Leadership & Business Acumen

• Demonstrated business management and resource allocation skills, including strategic planning and business plan development.
• Strong financial acumen and organizational planning capabilities.
• Proven ability to drive and execute rigorous operating mechanisms in alignment with GE standards.
• Deep knowledge and domain expertise in the field of Emergency, Operative and Critical care (ECO). Knowledge  of GE Healthcare’s product and service portfolio would be a plus.

Strategic Thinking & Execution

• Ability to think on the spot, respond quickly to challenges, and resolve complex solution pain points.
• Skilled in project management, including the development and execution of complex, cross-functional plans.
• Comfortable navigating ambiguity, with strong strategic agility, risk assessment, and results orientation.

People Leadership & Influence

• Exemplary people management, people and customers centered leadership, including strong team building, coaching, talent growth and sales enablement.
• Demonstrated ability to energize, develop, and influence individuals and teams at all levels.
• Experience working, communicating and partnering with  C-level executives in large healthcare organizations.
• Strong interpersonal skills, with creativity, curiosity, and the ability to build rapport and foster collaboration.

Communication & Relationship Building

• Fluent in English; additional languages are a plus.
• High-level presentation and communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
• Advanced negotiation, influencing, and problem-solving capabilities.
• Proven ability to build and maintain strategic relationships with internal and external stakeholders.
• Strong commitment to compliance and ethical standards.

Other Requirements

• Willingness and ability to travel within the assigned geographic region.
• Ability to operate effectively in a dynamic, multi-tasking environment with a customer-first mindset.

Additional Information

Relocation Assistance Provided: No