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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
Introduction
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
Position Overview / Purpose:
The purpose of this role is to complete the one or more of the below accountabilities, to ensure the day-to-day activities of the warehouse are completed in line with the agreed customer service levels and support logistics manager to provide insight on general logistics optimisation.
Accountabilities: 業務責任範囲
Accountability 1: Ensure accurate day to day Inbound/Outbound/Reverse with team member in collaboration with Customer Service and Sales team
カスタマーサービス、営業チームと連携し、日々のルーチンワークをチームメンバーとともに行いながら、業務を円滑に行う。
- Responsible for ensuring accurate daily Shipping, order filling, picking & packing and billing
日々の出荷業務とその管理をおこなう/請求書を発行、送付する
- Inspection, Labeling, Receiving, Warehousing
入荷した製品の検品、ラベリング、受け入れ、棚入れを行う
- Receiving , inspection of products returned from market
返品された製品の検品、受け入れ、棚入れを行う
- Receiving and export of products for repair
修理のために返品された製品を受け入れ、APACへ送付する
- Conduct weekly cycle count and stock-taking bi-annually aligned with understanding of the Company policies on inventory.
週単位でのサイクルカウントと年２回の棚卸の実行する
- Support logistics manager on Inventory management, ensuring accurate supply & demand level and analyzing optimal levels of inventories by SKUs, escalate to Logistics Manager for any irregularity.
在庫管理 正確な需要と供給レベルの確定、最適なストックレベルの分析をする
- Respond to support requests and solve issues with related department, Analyze root cause of the issue and escalate to Logistics manager, Change the WI(Work Instruction) & SOP(Standard Operation Procedure) if needed
他部門と連携をしながら改善やクレームへの迅速な対応
- Request base - Conduct UAT for system change/projects in Oracle, online store and other system
様々なシステム変更等に伴うテストを実行する
Accountability 2: Comply to Audit policy, Understand and comply with government requirements
監査/政府の要求事項への準拠
- Support Logistics Manager on executing process improvement closely working with Logistics Manager and be compliant with audit/government requirements in a timely manner
業務を改善し、監査/政府の要件にタイムリーに準拠するサポートを行う
- Support of implement the change in a timely manner and accurately when laws are revised
法改正の際のタイムリーな手順の変更のサポートを行う
Accountability 3: Support Logistics Manager for Projects and improvement
プロジェクトや改善におけるマネージャーのサポート
- Support Logistics Manager on some projects and improvement for successful implementation
新製品の上市やその他のプロジェクトにおいて、マネージャーをサポートし、ロジスティックスの立場から成功に貢献する
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
