Job
Order ManagerDescription
POSITION TITLE: Order Manager
ABOUT THE ROLE:
As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will report to the Order Manager Lead.
PRIMARY RESPONSIBILITIES:
Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process. This includes data entry, tracking due dates, assessing asset workability, and working in close collaboration with stakeholders.
Conduct thorough validation of workflows to ensure processes are efficient, effective, and compliant with company and client standards and requirements.
Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed.
Collaborate with Billing or Pre-Billing teams as necessary to ensure accuracy in the billing of completed work. Verify all services rendered are properly documented and billed according to established structure and client agreements.
Responsible for data management in core internal systems (Sfera, ONE) or client systems, ensuring all relevant information is accurately recorded and maintained. Regularly audit data to identify discrepancies/errors and take corrective action as needed.
Order and project execution/ ownership of subtitling, mastering, dubbing, fulfillment, audio, GFX and other workstreams as necessitated by client request.
Project planning for change management and maintain clear communication on project plan changes to downstream teams.
Other duties, projects as assigned.
QUALIFICATIONS:
2-5 years’ experience across client services/order management.
Native/professional/advanced spoken & written proficiency in Japanese, supplemented with fluent English skills.
Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.
Proven experience in managing orders in proprietary and 3rd party systems.
Experience in managing project milestones based on workability, production capacity, and client due dates.
Ability to meticulously review orders, documentation, and data throughout end-to-end order management process.
High level attention to detail for ensuring quality and accuracy in orders.
Strong collaborative mindset with a focus on teamwork.
Experience working with cross-functional teams both locally and globally.
Proven ability to build and maintain strong relationships with internal and external stakeholders.
In-depth understanding of post-production processes, including marketing campaign execution.
Familiarity with industry standards and best practices.
Efficient in managing time and tasks effectively, with ability to prioritize competing demands while meeting deadlines.
Skilled in escalation management and crisis resolution.
Comfortable and skilled in working with data, with ability to effectively interpret, synthesize and integrate complex data into systems.
Exceptional verbal and written communication skills.
Proficiency with Microsoft Office, inventory, internet, order processing, and database software.
Solid technical understanding to troubleshoot the issues.
