企業概要
IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
求人内容
As a Presales Service Management Solution Specialist at IFS, you will serve as a key member of the Solution Consulting team, helping prospective customers understand how IFS’s Service Management solution can transform their service operations. You will combine deep product expertise with business process knowledge to demonstrate how IFS delivers exceptional value across the service lifecycle—from intelligent scheduling and mobile workforce management to parts logistics and service contract execution.
[Key Responsibilities]
- Act as the subject matter expert (SME) for IFS Service Management during the presales cycle.
- Lead discovery workshops to gather client requirements and understand service delivery challenges.
- Deliver compelling solution demonstrations and tailored presentations to business and technical stakeholders.
- Translate customer pain points into business-driven solution value, aligning with IFS’s Moment of Service™ messaging.
- Collaborate closely with Sales, Product Management, R&D, and Implementation teams to ensure a seamless customer experience.
- Develop Proof-of-Concepts (PoCs) or solution prototypes to address complex service scenarios.
- Respond to RFIs/RFPs with high-quality, compelling content.
- Represent IFS at industry events, trade shows, and webinars, advocating Service Management solutions thought leadership.
- Provide feedback to Product Management on customer needs and industry trends to help shape the Service Management roadmap.
資格
[ Qualifications ]
- 5+ years of experience in Field Service Management, Asset Management either in presales, solution consulting, or implementation.
- Strong knowledge of Service Management business processes: service planning, scheduling optimization, mobile workforce, spare parts logistics, warranty/service contracts, depot repair, etc.
- Experience with enterprise FSM / EAM / PSO software solutions (IFS, Oracle, SAP, Salesforce Field Service, ServiceMax, etc.).
- Excellent communication, presentation, and storytelling skills to engage C-level and operational stakeholders.
- Ability to lead discovery sessions and influence stakeholders with confidence and credibility.
- Bachelor’s degree in Engineering, Business, IT, or related field.
- Fluent in English and Native level in Japanese.
- Willingness to travel up to 40%, as required.
その他の情報
Preferred Qualifications:
- Experience in IFS FSM / EAM / PSO / POKA or IFS Cloud platform is highly desirable.
- Familiarity with related modules such as Asset Management, ERP, CRM, EAM or IoT integrations.
- Background in industries such as Aerospace & Defense, Telecommunications, Utilities, or Industrial Manufacturing.
- Be part of a global leader in enterprise software solutions.
- Contribute to delivering moments of service for some of the world’s largest service-driven companies.
- Engage in continuous learning, career growth, and innovative project work.
- Enjoy a flexible, collaborative, and inclusive work environment.
