Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Senior Field Service Engineer – Hokkaido (Tomakomai)
Location: Tomakomai, Hokkaido, Japan
Customer: Rapidus
Travel: Up to 25%
Relocation Assistance: Provided
Key Responsibilities
- Act as the single point of contact for Rapidus, managing technical concerns, troubleshooting malfunctions, and resolving escalations effectively.
- Collaborate closely with the customer to design and execute experiments for new process development, continuous improvement (CIP), troubleshooting, and tool-to-tool matching.
- Serve as the on-site technical expert during equipment installation, start-up, and warranty phases.
- Lead equipment qualification to meet customer process specifications, timelines, and ASM budget targets.
- Drive containment actions, short-term fixes, and long-term solutions aligned with customer requirements.
- Develop and maintain technical documentation, sharing lessons learned across the key account organization and Global Sales and Services business unit.
- Evaluate and anticipate customer needs to build long-term, sustainable relationships and solutions.
- Champion continuous improvement of the customer experience through team collaboration, process optimization, and support tool development.
Competencies for Success
- Ability to thrive with minimal supervision.
- Strong communication and collaboration skills in a multicultural environment.
- High empathy for customer needs.
- Proven troubleshooting methodology and solution selection experience.
- Strong organizational skills with the ability to manage multiple long-term projects.
- Adaptability to shifting priorities based on customer requirements.
- Excellent verbal and written communication skills.
- Tenacity and attention to detail.
- Proactive problem-solving attitude.
Minimum Qualifications
- Master’s degree in engineering, physics, chemistry, or a related field.
- Hands-on R&D experience (industry or academia).
- Experience with advanced troubleshooting and structured problem analysis methodologies.
- Fluent English communication skills.
- Conversational Japanese (JLPT N2 or better).
- Residence in Hokkaido, Japan (or willingness to relocate).
Desirable Qualifications
- PhD in engineering, physics, chemistry, or related field.
- Cleanroom microfabrication experience (industry or academia).
- Broad technical and business experience in the Semiconductor / Capital Equipment industry.
- Knowledge of semiconductor device applications, vacuum techniques, film characterization, metrology, and deposition processes.
- Experience with data analysis and DOE design using JMP software.
- Business-level Japanese proficiency.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
