In This Role, Your Responsibilities Will Be:
・ Assist customers in implementing, integrating, and optimizing Fisher Valves monitoring solutions for real-time valve diagnostics, remote monitoring, and predictive maintenance.
・ Collaborate with customers to align monitoring data with operational goals such as safety, reliability, and efficiency, while monitoring adoption trends and proactively addressing integration challenges to ensure customer success.
・ Develop and deliver customer training programs on monitoring system setup, data interpretation, and predictive maintenance strategies, while crafting and maintaining user documentation, training guides, and tutorial videos.
・ Act as a trusted advisor to ensure customers improve the value and reliability of their valve monitoring investments, failure prediction, and remote performance tracking to improve uptime, and gather and analyze customer feedback to identify usability improvements and performance enhancements.
・ Collaborate with engineering and product teams to solve adoption challenges and refine system functionality based on customer feedback and performance data.
・ Support the development of customer success case studies that highlight improvements achieved through valve monitoring.
Who You Are:
Quickly and decisively take action in fast-changing, unpredictable situations. Persist in accomplishing objectives despite obstacles and setbacks. Actively listens and checks for understanding. Provides timely and helpful information to others across the organization. Deals comfortably with the uncertainty of change!
For This Role, You Will Need:
• 2+ years of experience in process automation, instrumentation, or customer support roles.
• Excellent communication skills to engage with technical and non-technical collaborators. Open to travel
• Legal authorization to work in Japan - Sponsorship will not be provided for this position
Preferred Qualifications That Set You Apart:
• Bachelor’s degree in Electric Engineering, Industrial Automation, Instrumentation, or a related technical field.
• Knowledge of control valves and/or process control
• Familiarity with predictive maintenance, asset performance monitoring, and industrial data analytics.
• Ability to analyze valve performance data and process trends to optimize adoption strategies.
Our Culture & Commitment to You:
• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
