【Workplace Management】Facilities Manager - PMO @ Global e-commerce company

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

PMO Manager -Facility Manager

Work Dynamics

Account Management

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. With high focus to create a workplace that is inclusive and reflects the diversity of the cities they serve—where everyone can be their authentic self, and where that authenticity is celebrated as a strength. By creating an environment where people from every background can thrive to make a better company - for employees and customers.

You will be part of a growing team providing Facility Management and Office Services.  You will have the opportunity to work on portfolios of projects with prestigious Clients, developing your skills within JLL”s career framework . In doing so you will demonstrate a high level of attention to detail, be self-motivated and able to work unsupervised at times showing initiative, whilst inspiring confidence in your interactions with both Internal and External Clients, Stakeholders and Partners.

Role & Responsibilities

Working closely with, and reporting to, the site manager, the role involves:

• Establish and foster strong relationship with key stakeholders in the area
• Act as the Client’s single point of contact in the region for strategy, implementation and escalation for capital works, blending client’s specific requirements with local business needs.
• Spearhead Client’s process for business approval in the region, review before formal submission into Client’s systems.
• Where JLL are the Site Manager, identify, develop, and gather key resources to lead the Site Facility Management.
• Communicate and drive compliance in the capture of data necessary to make full use of JLL and / or Client Reporting and Business Intelligence Systems.
• Ensure that changes to scope or budget are reported on and managed in compliance with Client procedures.
• Guide IFM team and ensure they deliver the operation, on time and in budget with the required standards for site operation and data quality.Ensure that the report accurately on the status of the operation.
• Ensure all standard operating procedures, processes and Program methodology are adhered to and are fit for purpose.
• Lead and program manage delivery of all regional & global initiatives and programs as directed
• Act as a point of escalation, liaising with Lead Facility Manager and JLL Country leads to resolve matters in relation to project stress
• Promote continuous quality monitoring and drive improvement on operation and documentation. Ensure best practices are being followed and hold Local Site Lead accountable for driving quality control at all stages of the operation.
• Optimizes tasks within scope to improve individual and team efficiency. Identifies process improvement opportunity.
• Manages the meetings effectively and drives detailed discussions.
• Higher levels require ability to put the right people in the room, communicate across an increasingly diverse team/areas and achieve high-level alignment with internal and external stakeholders.
• Work with Regional Team to lead the global/regional project or programs in your areas. Check the progress on all project triticale path elements and run on-site meetings as required.
• Manage teams. Actively hires, retains and develops team. Responsible for their safety, engagement and development. Onboards and mentors team members.
• Understands their performance bar and holds team members accountable. Coaches and provide feedback. Manage their performance improvement plans when necessary.
• Lead the project. Collaborate with other JLL team (D&C, PDS and Engineering) and professionals such as architects, designer and estimator before construction commence.
• Check and understand the progress on all projects and these critical path elements. Run on-site construction meetings as required. Create estimation and schedule for projects.
• Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy
• Proactively work to resolve deficiencies in project delivery and escalate accordingly to the Local Site Lead.

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Experience

• Working experience in Facility Management and team management
• Working experience in project management or program management
• Possess good IT skills
• Proficient in MS Applications such as Excel, Word and PowerPoint

The person we need will be:

• Meticulous and organized
• Team player
• Integrity and honesty
• Possess good interpersonal, oral and written communication skills
• Possess strong presentation skills

Core Competencies

• Work well with key stakeholders and other departments/functions
• Possess the requisite technical skills
• Establish and maintain good relationships with colleagues
• Communicate effectively orally and in writing
• Positive influence to others
• Listen actively
• Team player, motivate and engage with colleagues

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.