Director, Data Center Regional Operations Lead

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Director, Data Center Regional Operations Lead

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

Objective:

Leadership role responsible for ensuring the delivery of Data Center FM/IT Services Operations for dispersed regional or divisional portfolio related to enterprise, colocation, hyperscale and edge computing. The role supports sales, solutions, due diligence, transitions, operations and compliance of data centres across a region or division focusing on expanding the services line while ensuring profitability and growth targets.

What this job involves:

• Provide data centre operational direction/leadership at the account/divisional/region level to advance Data Center capabilities and JLL market share in FM and IT services while promoting DC lifecycle products
• Responsible to enable growth within global data centre sector service line
• Build strong working relationships with key client representatives and promote JLL’s DC Management expertise that covers FM Ops, Consulting, Transaction Management or Leasing and Project Management.
• Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation in Data Center FM
• Lead large teams of indirect and direct employees influencing business outcomes for the data centre/CEM global service offering
• Responsible to drive operational excellence within a region of critical accounts focusing on financial and operational performance/compliance
• Actively participate in Critical Environment Operations and DC Operations activities by attending required meetings and developing and implementing programs and procedures on a priority basis so as to support the Engineering platform and strategy.

• Responsible to drive a culture of 100% data centre uptime managing KPIs according to JLL contractual parameters exceeding customer expectations
• Ownership of account deployments impacting financial profile and operational delivery
• Support data centre business pursuits with divisional and regional business ensuring targets are achieved
• Coordinate between Solution Development, Critical Facility Operations platform, Transactions Management, Project Management and provide a key linkage between the wider JLL organisation and client representatives.

• Provide data centre solutions and new business transition support leading complex engagements and transformation programs in high-risk environments.
• Provide technical advice and consultancy to clients and the JLL DC facilities management and Critical Facility Operations teams as required. Attend QBRs for major data centre accounts

• Monitor market trends and changes to ensure that JLL provides industry best practice in the delivery of DC FM Operations

• Drive deployment of data centre products and support post-deployment and feedback loop.
• Provide input to strategic data centre product bundle to enhance JLL Data Center capabilities.
• Provide ownership of all DC/CE managed space within a designated area.
• Leadership of our all-data centre best practices focused on networking, best in class performance, program/playbook updates and Engineering Center of Excellence.
• Act as subject matter expert and single point of contact for data centre operational management within your assigned responsibility.
• Development and deployment of strategic tools and processes necessary to support an industry leading data centre program focused on 100% uptime.
• Advance market position with analytics of mission critical applications and processes to digitize CE data.
• Leadership of our all-data centre best practices focused on networking, best in class performance, program updates and Engineering Center of Excellence.
• Consult with clients and account leadership with all aspects of data centre operations, management, account expansions and design.
• Lead critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.
• Maintain effective communications with external and internal clients, technical personnel and key management
• Position could require up to 40% travel.

Sound like you? Before you apply it’s worth knowing what we are looking for:

• Bachelor of Engineering degree or equivalent.
• Minimum of 15 years data centre operations experience related to FM or IT service delivery
• Minimum 8 years driving business line expansion in a high growth market.
• Ability to drive multiple accounts within a division or region with values ranging from $20-100M
• Ability to interact with c-suite, internally and externally
• Thorough knowledge of sales process, ability to convert prospect clients to solution/transition phase
• Ability to articulate value proposition to prospect clients(c-suite) and deliver on solution
• Previous P&L management experience required.
• Thorough understanding of data centre systems related to operational delivery.
• Thorough understanding of IT raised floor, co-location, hyper-scale and cloud environments.
• Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems.
• Other assignments as required

What you can expect from us:

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!  Apply quoting reference [JOB NUMBER] at jll.com/careers

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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