About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.About the role
Plan, organize, control and direct the work of employees in the Hotel's restaurant while ensuring guest satisfaction.
What you will do
- Maintain harmonious and professional relationship with all departments.
- Must have strong interpersonal skills and be able to relate to all levels of staff.
- Select, train, evaluate, lead, motivate, coach, and discipline all employees in the restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
- Work harmoniously and professionally with Co-workers and Supervisors
- Assist in other areas of the department as needed.
- Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and beverages in an elegantly appointed environment dedicated to an attentive and distinctive experience for all meal periods.
- Attend regular operational meetings to ensure effective coordination and cooperation between departments.
- Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
- Perform any additional duties as assigned by the Restaurant Manager.
- Profit retention.
- Managing labor effectively.
What you bring
- Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job
- Knowledge of Food & Beverage service, cost control, labor control, maintenance, merchandising, and accounting.
- Requires ability to operate computer equipment and other Food & Beverage computer systems.
- Requires reading, writing and oral proficiency in the English language and Japanese.
- Good knowledge of the Four Seasons policies and procedures.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up
Schedule & Hours:
• 40 working hours per week.
• 10 days off every month except February （9 days）
* Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.