Facilities Coordinator & Admin

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title

ポジション

Facilities Coordinator & Admin

Department

部署

Work Dynamics

Account Management

Reporting Relationships

マネージャー

JP & Korea Lead

Location

勤務地

Tokyo - Roppongi

Introduction

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

Client develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products, and specializes in specific tech markets, such as the Internet of Things (IoT), domain security, videoconferencing, and energy management with leading products. Client is one of the largest technology companies in the world on the Fortune 100 with nearly 80,000 employees.

Responsibilities

What this job involves –

Site Operations (Client HQ & branch offices)

• Create a comfortable, welcoming and hospitable experience for employees and their guests.
• Boost agility in the workplace by managing up-to-date visitor information.
• Handle internal & external calls and correspondence.
• Anticipate client needs through observation to create memorable experiences.
• Contributing to the success of the client by supporting operation team.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems, if applicable
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.
• Deliver concierge service with local expertise and insider knowledge.
• Manage transportations request from visitors and employees.
• Develop on-going relationships with supply chain and monitoring vendors' performance.
• Liaise with cleaning company to ensure cleanliness of office, and manage ongoing inventory of cleaning and hygiene material on site by conducting regular audits

Space Planning

• Local facilitator and Point of Contact for the Space Planning Team.
• Updating WPR Space Planner on changes in the office furniture layouts, partitions or structure; Space Function, Type and Specialty Space Allocations to specific Business Units captured in the Space Management System (IWMS); Conference Room Booking Types, Capacities, Proxies, Layout and Specialized Equipment and updated Photos; and Building address, coordinates, contact details and Lobby details.
• The Space Planning team can support you with ad hoc OPEX planning changes and furniture layouts, calculating areas and general drawing questions.

Customer Services

• Foster a sense of hospitality and create happiness at work for our team, our client and their guest.
• Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

Conference Meeting Room Booking

• Assist & educate client to achieve a smooth and efficient process for meeting room bookings.
• Enhance user comfort by efficient turnaround of meeting rooms. 
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Admin works

• Assist in Helpdesk Admin services with instruction of service in charge
• Assist in the procurement from vendors and services as required
• Ad hoc responsibilities assigned by your manager
• Onboarding and offboarding of resources, (background check, laptop & card access request, mandatory training, etc)

Core Competencies 

• Work well with key stakeholders and other departments/functions 
• Possess the requisite technical skills 
• Establish and maintain good relationships with colleagues 
• Communicate effectively orally and in writing 
• Positive influence on others 
• Listen actively 
• Team player, motivate and engage with colleagues 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.