Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Job Purpose:
This job exists to support and expand the aftermarket and service business of Industrial Air Filtration (IAF) products and systems primarily in Japan, but always in the scope of APAC/Global. It starts with the recognition of sales targets and continues with internalizing them to output in the form of various sales activities such as but not limited to taking care of customers’ inbound calls, making quotations, and supporting the team in various clerical tasks.
This job represents IAF Aftermarket sales internally; thus, building and maintaining a good relationship within the organization is essential. The immediate environment is within IAF, including the equipment sales, engineering, and business support teams. The wider organization includes different departments within Nippon Donaldson (supply chain management teams, strategic procurement team, quality assurance team, finance, etc.) and APAC/Global Donaldson teams.
Key Accountabilities:
1. New lead generation and nurturing -to be measured in CRM recordings
新しいリードの創出と育成―CRMへの記録内容にて成果を計測
2. Maintaining good relationship with customers – to be measured as # of inbound calls
お客様との関係維持・構築（電話応対件数にて計測）―電話での問い合わせ対応
3. Providing an output to customers in the form of quotation – to be measured as # of quotations made
4. お客様へ見積の作成と提出（見積作成件数にて計測）
Coordination among customer, supplier, and internal organization
5. 海外含む社内、協力会社、お客様との各種調整
Supporting the aftermarket and service team in various clerical tasks
6. 事務作業面でのアフターマーケット＆サービス部への全般的な支援。業務状況によりお客様、協力会社等の訪問あり。
Key Qualifications & Requirements
Education Qualification:
• High School or Junior College or higher
Technical Competence & Skills:
• Minimum 3 years of working experience (field not specified) 社会人経験3年以上（専門は問わない）
• PC & Software Use, Documentation, Telephone and Message handling, Record keeping
PC、ソフトウェアの利用―一般レベル、書類作成、電話＆伝言対応、記録作成
• Microsoft Excel mid-level up エクセル中級以上
Leadership Competence:
• Integrity 誠実さ
• Challenger 新しいことに挑戦する人
• Team worker チームと協力できる人
• Responsibility 責任感
• Resilience 逆境を跳ね返す力
Relevant Experience:
• Experience working together individually or in a group to accomplish something in an environment that is alien to you (either domestically or internationally) 自分にとって異質な環境で個人でまたはグループで協力して何かを成し遂げた経験（国内外を問わず）
• Oracle ERP (nice to have) オラクルERPの経験（あればよい）
• CRM (Customer Relations management) tool CRMツールの使用経験
Others :
• Basic English ability or willingness to learn
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
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