Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Hiring and Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.
The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring and Learning solutions.
Responsibilities Include:
Manage key customer moments in a manner that establishes credibility and trust as a business advisor to assigned accounts
Collaborate internally with a global cross functional account team including Global Client Directors/Executives to create value engagement frameworks on customers’ talent agenda
Co-develop success plans outlining customer business objectives and goals to demonstrate measurable success, setting cadence of communication to deliver ROI (return on investment).
Create and execute large, complex solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.
Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
Maintain an understanding of LinkedIn’s Hiring and Learning products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
Mentor regional CSM/CSAs as part of professional development to meet client and internal needs.
Support continuous improvement and evolution of Customer Success discipline within and across Global Clients Program (GCP)
Commit to ongoing Diversity, Inclusion, and Belonging education (DIBs). This is a top priority across our organization
Travel may be required across Asia Pacific as needed for customer meetings
Qualifications
Basic Qualifications:
6+ years of experience in any of the following: Customer Success, Account Management, L&D Sales, Consulting, Product Training and Enablement, Talent Acquisition, Project Management, or Change Management
Business proficiency in Japanese and English as this role would require engaging with Japanese speaking customers and global internal and external stakeholders.
Preferred Qualifications:
Recruiting/L&D or other applicable Human Capital experience
Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level
Expert organization, project management, and time management skills
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
Expert understanding of Sales concepts and Software as a Service (SaaS)
Proven ability to influence through empathy, negotiation, and consensus building
Suggested skills:
Interpersonal skills
Multiple Stakeholder Management skills
Problem solving skills
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.