Sector SME - Government and Infrastructure - Manager

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Global Delivery Services (GDS) is one of EY's greatest global assets – a network of service delivery centers that supports all EY member firms, service lines, sub-service lines, geographies, and sectors. GDS provides enabling services via two service delivery entities: GDS Client Services work with engagement teams in Assurance, Consulting, Tax, Strategy & Transactions, and Client Technology from pursuit to delivery; GDS Enablement Services powering EY’s enablement functions to operate efficiently, improve productivity and reduce indirect costs. These services help EY win work, deliver faster, improve consistency and quality, and protect margins, while EY clients experience exceptional service from an efficient and effective global organization. GDS is the power behind the evolution of EY’s services and is central to EY’s strategic ambitions. GDS has an ever-increasing footprint across the world, including centres in India, Philippines, Poland, Argentina, Spain, Mexico, UK, Sri Lanka, and Hungary. GDS headcount is approximately 72,000 (as of July 2024).

Job Summary:

GDS runs a program that directly complements its efforts to grow GDS Client Services in alignment with the overall firm’s strategy for sectors and accounts. The role is for a highly skilled professional with subject matter expertise in the Government & Infrastructure sector to be part of this program driving projects and initiatives in the sector community specifically for the MENA region.

Purpose of the Job:

• Perform research and develop sector intelligence deliverables for Government & Infrastructure practitioners in GDS and EY MENA
• Design market-facing, insights-powered solutions to enable Government & Infrastructure senior leaders in GDS and EY MENA in their business development, client engagement, and thought leadership initiatives.
• Help senior leaders at GDS to manage and nurture Government & Infrastructure accounts and associated stakeholders in EY MENA contributing to their demand generation efforts.
• Support Government & Infrastructure accounts under the GDS Account Centricity Program with research, content development, program execution and reporting.
• Anchor efforts to build and engage a community of Government & Infrastructure practitioners at GDS, liaising with colleagues across GDS centres to build awareness about, nurture interest in and encourage thought leadership on Government & Infrastructure sector.
• Provide research, analysis, and insights support including any required analyses on market sizing, market share and market performance for key Government & Infrastructure pursuits for the MENA region, collaborating with Knowledge, Markets and client service teams as appropriate.
• Curate, consolidate and maintain a knowledge management repository of material such as credentials, solutions, accelerators, and market studies relevant to Government & Infrastructure sector from across the firm, to be readily leveraged by GDS and EY MENA practitioners.
• Identify opportunities to share points of view (PoV) with EY MENA leaders and clients to showcase value from a sector standpoint thereby furthering partnership and trust.
• Provide program management support that includes among other things the following:
  • Governance operations
  • Reporting
  • Account team coordination.

Analytical/Decision Making Responsibilities:

• Use qualitative and quantitative research and analysis methodologies to synthesize information, review data points and provide analytical insights.
• Assimilate a variety of perspectives from different sources to provide deliverables with impactful analysis and actionable insights/recommendations that support points of view, or concept ideas, or solutions to business issues specific to the Government & Infrastructure sector.
• Identify business issues and trends that translate into key market-facing opportunities and initiatives for GDS and EY at large. Demonstrate understanding of business drivers and the root causes of trends in the Government & Infrastructure sector.
• Develop deep-rooted understanding of the firm’s service delivery models and its go-to-market strategy around accounts and sectors.
• Leverage secondary research as well as EY’s subscribed reporting and research tools/databases to come up with analysis and insights as required for the various asks.
• Work on projects and initiatives both independently and within small and large teams, including virtual teams.
• Lead sector based consultative discussions with senior practitioners at Senior Manager and above levels.
• Contribute to account team and sector team level operational and brainstorming activities.
• Proactively assist in addressing issues that come up at the program or account level, demonstrating strong problem-solving skills building consensus across diverse, often global groups.
• Ideate ways and means to enhance the efficacy of the program.
• Prepare monthly and quarterly dashboards/ reports to track and report program progress.

Knowledge, Competency and Skills Requirements:

• Strong knowledge of databases, public information sources, and research tools relevant to the Government & Infrastructure sector
• Exceptional oral and written communication skills with the ability to articulate complex concepts to matured audience in a clear, concise style.
• Strong quantitative aptitude, comfortable with numbers
• Good critical thinking and logical reasoning skills
• Advanced skills in MS Word, Excel, and PowerPoint
• Advanced storyboarding skills to present information with logical structuring and compelling visualisation
• Working knowledge of data visualization and analytical tools – Spotfire, Tableau, SQL, Power BI, etc. – will be a strong advantage.
• Knowledge of strategy frameworks and statistical methodologies and analytics tools would be highly preferred.
• Professional maturity and executive presence to confidently interact with and present to leaders at Senior Manager and above levels.
• Manage schedules and be accountable and committed to meet turnaround timelines for deliverables and activities with top quality even under pressure.
• Ability to work with ambiguity in terms of scenarios and information.
• Project coordination skills to help steer teams to achieve goals against timelines.

Industry Knowledge:

Sound knowledge of the Government & Infrastructure sector is required in terms of:

• Emerging trends, including the role of technology and AI in the Government & Infrastructure sector especially in the MENA region
• Sound knowledge of key performance indicators and terminology applicable to the Government & Infrastructure sector
• Understanding of the Government & Infrastructure market, its players and market dynamics

Other Requirements:

• Flexibility in working hours to accommodate workload and multiple time zones as needed.

Job Requirements:

Education:

• Postgraduate degree, preferably an MBA or equivalent from a premier B-school
• Graduation, preferably in Engineering, Management, Mathematics, or Data Science

Experience:

• Work experience of 10-12 years in a client serving role or in a captive setup in the domains of strategy, business analysis, industry research, management consulting or business operations.
• At least 5 years work experience in the Government & Infrastructure sector
• Experience of working in a global, cross-border, virtual environment would be preferable.

Certification Requirements:

• Any relevant and recognized industry certifications would be nice to have.

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