Description & Requirements
Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to improve our systems, products and processes.The Content Acquisition (CA) team is an integral part of the Data department. We are responsible for managing, acquiring, and integrating content and data from exchanges, brokers, sell-side, buy-side, and other types of providers to drive the value of the Bloomberg Terminal and downstream enterprise products. We lead the governance, cost, and quality of the data we acquire, and we collaborate with the wider company to develop our data acquisition strategies ensuring we are aligning with the agendas of our key partners.
Within CA, our Technical Account Manager (TAM) Team is responsible for acquiring and managing content which is then made available to our client base. For clients, who use Bloomberg daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the content providers, being able to deliver their content to a place where their clients actively operate, ensures greater market presence, and returns on their distribution effort.
The RoleWe have an exciting opportunity for a Technical Account Manager to join our team in the Tokyo Office. In this role, you will play a key part in supporting new and existing content partners as well as clients, ensuring Bloomberg remains the platform of choice for the dissemination of Pricing data. You will be responsible for handling incoming queries and technical issues, while also proactively working with our partners to ensure their OTC pricing content is delivered in an accurate, timely and effective manner. To do this, you will need to build strong and lasting relationships with these institutions, develop a deep understanding of their technology stack, goals and challenges, and provide exceptional support throughout the partnership. You will work closely with Relationship Managers and other internal business teams to set company strategy around contributed content and ensure your account strategy is aligned with it.
We'll trust you to:
- Build strong and collaborative relationships with the OTC pricing content providers by deeply understanding their technology, data goals, and challenges – and delivering outstanding service to meet their needs
- Collaborate closely with a global team of motivated account managers, technical specialists, relationship managers and product managers to better understand our clients' data needs, stay ahead of key market trends, and develop and execute effective account strategies of your own
- Optimize data ingestion workflows by understanding internal and external data infrastructures, helping our content providers maintain and improve data quality and optimize content dissemination
- Become a true subject matter expert in OTC pricing data by leveraging business intelligence to identify trends, uncover gaps and drive improvements in data acquisition and content quality
- Minimum of 2 years of account management experience
- Exceptional customer service skills, with the ability to manage and prioritize multiple client queries and projects simultaneously
- Ability to handle and support key accounts, including maintaining and improving their custom systems related to content dissemination
- Confidence in leading strategic technical and business relationships
- Drive and passion to develop and execute account-level strategies and contribute innovative ideas
- Strong interpersonal skills and a desire to work directly with customers
- A proactive demeanor with the confidence to challenge the status quo and a real desire to improve best practices and processes
- Demonstrated interest and understanding of financial markets, with experience in at least one asset class (e.g. Equities, Derivatives, or Fixed Income)
- Fluent proficiency in both English and Japanese, written and verbal
- Hands-on experience in finding and implementing technical solutions to automate, optimize or improve our content partners’ data workflows--such as enhancing data creation and distribution capabilitie
We'd love to see:
- Proficiency in any other Asian languages
- Knowledge of FIX Connectivity, market data feed technologies, as well as proficiency in the following programming languages: Python, SQL and VBA
- Experience in using business intelligence to identify gaps and trends, or opportunities for product enhancements
- Experience in data analytics tools; business intelligence tools or similar
- Interest in or experience of using data analytical tools to find opportunities for product and content improvements
- Prior experience working as an Account Manager in a tech-focused organization
Does this sound like you?Apply! If we believe that you're a good match, we'll get in touch to let you know the next steps.