【AstraZeneca】【GCS】Content Delivery Manager, Global Commercial Services

Job Description

At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.

Introduction to Role:

The GCS Content Delivery Manager is a member of the Global Commercial Services (GCS)’s Global Omnichannel Delivery team and reports to the Content & Omnichannel Delivery Director. The Content Delivery Manager is responsible for the development of content production services within the market, and project managing the production of marketing assets for the market and the campaign operation POD.

The Content Delivery Manager is accountable for working with the local Brand Managers to deploy Content and Creative Services within the Market Business Units (BBU) and the POD. The individual in this role must have the ability to effectively partner, influence and challenge key stakeholders to drive adoption of and performance of the content production capabilities. The individual must also ensure satisfaction and ongoing continuous improvement of existing “business as usual” (BAU) production as well as the expansion of additional services.

The Content Delivery Manager requires strong leadership skills, business acumen, a solid understanding of process solutions and cultural awareness in order to develop and motivate their respective direct and indirect team members located among multiple partners and production centres in Japan. The candidate will ensure transparency of risks across all the different internal and external teams. The position requires business acumen, strong project management skills, as well as understanding of marketing solutions and awareness of how to create customer-centric omnichannel experiences for the customers.

Accountabilities:

• The Content Delivery Manager is accountable for partnering directly with the Managers and the local marketing company brand leadership to drive for full adoption of the GCS services and capabilities and the delivery of agreed content types, volumes and savings.  
• The Content Delivery Manager will ensure that quality and timelines for content delivery are agreed and maintained with the market and maintain an open dialogue on the feedback of the services. He\She is accountable for the timely delivery of all content assets within the campaigns that are delivered within and outside the campaign operation POD.
• Requires leadership, communication, project management and critical thinking skills along with high cultural awareness to effectively lead and deliver successful global production supported by a globally based multi-cultural team.
• Works with the market to ensure all necessary communications and change management activities are delivered to the region and/or local marketing company for new content solutions.
• Drives efforts to prioritize work and establish delivery schedules that meet client needs and team capacity.
• Identifies potential new production capabilities to support operational/value expansion and proactively shares them with GCS colleagues and leadership.
• Leverage reporting and utilization metrics to communicate overall adoption of GCS production. Where there are gaps, work with GCS Leadership and colleagues to identify opportunities for improvement to increase efficiency.
• GCS services are delivered through outsourced partners in conjunction with AZ dedicated resources. This role demands an understanding of supplier infrastructure to ensure continuous value optimisation for AstraZeneca. It also requires a continuous review of demand and capabilities that our partners need to provide to make sure they are aligned to the market’s needs.
• Demonstrates comprehensive understanding and application of all relevant policies, procedures, and operational frameworks. Ensures GCS direct and indirect reports comply with all appropriate AZ Code of Conduct policies and procedures.

■ Essential Skills/Experience

• Minimum of 2 years within Pharmaceutical or Healthcare Industry
• Requires leadership and communication skills to manage three direct reports
• Excellent interpersonal, presentation, facilitation and negotiating skills
• Solid communication skills. Native Japanese and oral and written fluency in Business English
• Proven track record working cross functionally with high level of commitment and follow through
• Program management experience including risk mitigation & planning associated with operational or technical delivery.
• Supplier Management Experience
• Financial performance accountability
• Ability to build trusted relationships with Sr. Leadership and other key Stakeholders
• Leadership, coordination of resources and influence without authority. 
• Managing and driving innovation and continuous improvement
• Proficiency in Microsoft Office (Word, PowerPoint and Excel)

■ Desirable Skills/Experience

• Sales Experience
• Local and/or Global Brand Marketing Experience
• Digital Marketing Experience and Omnichannel campaigns
• Knowledge or experience with Agile ways of working
• Design skills
• HTML/CMS knowledge

Why AstraZeneca?

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Be part of a team of specialists that is valued and essential to the growth of AstraZeneca. At a time of evolution for AstraZeneca, our role here is crucial. If you want to make an impact, this is the place to do it. Here we are encouraged to apply entrepreneurial and innovative thinking to make things happen in a creative, yet rigorous, environment.

Are you ready to adapt to influence across our whole enterprise? As a global company in high growth, you will be involved in opportunities across the entire business. And, as we strive to meet our patients' needs, the priorities will sometimes fluctuate. But it means we are comfortable with change and responding to shifting needs, whilst being mindful of the impact on other projects and roadmaps across the business.

Ready to make your mark? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

■Language

＜Mandatory＞

日本語 Japanese

英語 English

■Career Level

E

■Work Location

Osaka or Tokyo

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.