Client Implementation & Service, Officer

SME -Subject Matter ExpertとしてAPAC(シドニー、香港、台湾、シンガポール、韓国、日本)のグローバルカストディ業務に関するファンド/証券取引口座開設、内容変更、及び解約等をクライアントサービスチーム、AML/KYCチーム、その他関係部署と連携をとりながら円滑にプロセスを進めていただく事が本ポジションの役割となります。また、適宜プロセスの改善を行い顧客満足度の向上に寄与することも本ポジションの役割です。

詳しいJob Descriptionについては、以下をご覧ください：

必須語学: 英語 & 日本語

Team overview:

The organization you will be joining is called Account and Market Opening team. A&MO provides end-to-end view of client delivery to deliver an enhanced experience expertise and issue resolution and on-going improvement.

What you will be responsible for:

Responsibility: This is the SME role responsible for fund or market opening, amendment and closure for APAC region, which includes Sydney, Hong Kong, Taiwan, Singapore, Korea and Japan.

This role is located in Japan - Excellent Japanese and English communication skill is required

• Client relationship
• Monitors and drives accountability for end to end service delivery.
• Partners with BOaT and Client Service teams to open/amend/close desired fund or market from client, resolve issues and ensure ownership of timely and accurate service delivery.
• Manages the requests for APAC via Collaborate, ensuring requests are being taken action timely and requests are completed within SLAs.
• Implements best practices in technology and processes as identified by remediation plans or A&MO Leads.
• Escalates issues / incidents as necessary and ensures Account Lead is informed of any existing or potential client issues.
• Adhere to corporate policies, guidelines, and risk and compliance programs.
• Implement effective communication across delivery organization on behalf of client initiatives and internal change events.
• Perform fund and market set ups to support New Business Implementation
• Perform fund and market set ups and amendments on internal systems i.e. MCH, MySS Hogan and IBS, etc., completing New Fund Request Forms and maintaining checklists.
• Liaise with Boat APAC and AMS team to resolve any issues with requests for account and market opening requests
• Obtain relevant documentation and submit to BU AML/KYC teams for them to perform AML/KYC for new and existing State Street clients.
• Preparing and presenting Deals to the Deal Team committee, working with Client Service to complete the required tasks and follow up where necessary and work with relevant teams to have the Deal Team signed off and have the fund switch on. 
• Liaise with clients globally to ensure questionnaires and documentation received fulfils requirements based on their request and structure

Education & Preferred Qualifications:

• Education: Bachelor and above
• Major: Finance, Accounting preferred
• Industry Experience: relevant Fund management or client service or communication experience
• Good at Office softwares

Pre Requisite

• 6+ years experience in Operations, preferably Custody
• Must demonstrate ability to meet deadlines
• Strong communication skills, oral and written
• Ability to manage and priorities workload
• Ability to collaborate with various teams in different jurisdictions and also work well in a team environment
• Ability to accept change and think outside of the box
• Experience with Excel

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers