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Role Description – Talent Development function
Role Title - MENA Learning Operations Lead
Role objective and key accountabilities:
Responsible for driving standardisation and efficiency of Learning deployment processes across SLs. Acts as a custodian for the Symphony new ways of working and manages the Region roll-out of system updates. Manages and coordinates Region Learning deployment resource to manage peaks and troughs in work volumes. Supports the Talent Development Leader in overall team management.
Key interactions
- SL Learning Leaders, Cross-SL Learning Leaders, Learning Program Managers, Region Talent Development, Region HR Enablement, TSS Leadership
Key Responsibilities
Continuous improvement
- Drive adoption, standardisation and efficiency of Learning deployment processes across SLs
- Manage Region roll-out of updates to Learning technology and process updates
- Monitor and report on Region Learning team performance
- Drive maintenance of Region Learning data quality
- Manage continuous improvement projects as required
Team management
- Support Talent Development Leader with team management activities, including recruitment, PMDP, reporting etc.
- Manage and coordinate Region Learning Deployment resources, and manage peaks and troughs in Learning work volumes
- Support team Learning and development activities relating to Learning operations, to upskill team members to be ready to operate with the ‘Future State’ ways of working
Relationship and people management
- Act as a close advisor to the Talent Development Leader relating to deployment team matters and operating processes
- Promote close working relationships and efficiencies between Learning deployment resources and TSS
- Build and maintain relationships with Area Deployment network
Skills
- Leadership capabilities and ability to manage resources
- Strong commercial acumen and business awareness
- Clear, comprehensive understanding of EY and EY Talent
- Stakeholder management / business consulting
- Strong communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
- Strong team worker with ability to coordinate and work as ‘one team’
- Provide evidence-based insights to the Talent Development team
- Drive and deliver quality services and products to Talent
- Ability to engage and influence others, with good change management skills and a desire to act as a change champion
Experiences
- Significant experience of working in HR in professional services or corporate environment
- Experience of working in Learning preferred
- Working in international and diverse environments
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