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Role Title: Senior Learning Deployment Specialist
Role objectives and key accountabilities:
Exciting opportunity to join the Talent Development function as an All EY and CBS learning specialist. You will be responsible for the deployment of courses and learning based projects across the All EY and CBS team. The role includes creating learning deployment plans, supporting learning budgets and managing the end-to-end deployment process. Providing oversight of learning administration activities working alongside Senior Learning Associates and Learning Program Manager’s depending on portfolio.
Your key responsibilities:
FINANCIAL MANAGEMENT
- Support the budget, accruals, forecasts, and actual costs of courses/projects you are responsible for, supporting all Finance related activities as per the Deployment model
- Support with monthly/annual finance activities/requests from Enablement/Operations team.
LEARNING / PROJECT DEPLOYMENT
- Build initial course scheduling offering schedule for review
- Submit requests to Schedule Offerings and to publish content in SuccessFactors
- Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including:
- Arranging training material
- Monitoring of participant nominations working alongside GDS TSS Deployment Administration team
- Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations from different areas of the business (such as UKI UK, UKI ROI, UKFS, ROI FS, Channel Islands)
- First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals from GDS TSS
- Prepare facilitators for delivery of Learning courses (logistics) and support in the management of facilitators
- Provide oversight of Learning deployment administration activities, taking responsibility for the detailed review of work performed by the GDS TSS Deployment Administration team assigned.
- Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
- Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.
- vILT producer role where vILT team can’t support
- Learning on-site support (as required)
- Realise operational excellence through maintaining thorough understanding of, and adherence to, the Learning Deployment Operating Model
- Ideas generation and rollout of networking elements within virtual learning programmes
- Venue booking, accommodation booking for residential courses and ongoing management
- Ensure CE credits awarded to Learning participants and instructors where applicable
STAKEHOLDER RELATIONSHIPS
- Build and maintain close working relationships with TSS Learning deployment administration contacts (where relevant). Coach and support the GDS TSS Learning administrators to increase their knowledge, skills and competence within their role along with their understanding of the region, by providing transparent and supportive feedback
- Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include GDS TSS, Portfolio Managers, Senior Learning Associates, Learning Associates, Enablement team, Service Line Talent Development Teams, Global deployment team, Facilitators, external suppliers.
MEASURE LEARNING
- Access reports on Learning course L1 – L3 evaluation feedback
PROJECT MANAGEMENT
- Maintain project plans, risk logs, and dashboards.
- Track budgets spend, process invoices, and report variances.
- Support future year budget planning for learning initiatives.
CONTINUOUS IMPROVEMENT
- Document lessons learned and refine deployment processes.
- Stay updated on SuccessFactors features and best practices in learning deployment.
TEAM
- Contribute to other activities or projects across the wider Talent Development function
- Support the induction of new team members
Skills and attributes for success
To qualify for the role you must have
- Proactive problem solver with solutions mindset
- Strong IT skills – Word, Excel, Outlook, SharePoint
- Ability to learn new processes and skills quickly
- Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
- Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
- Commercial acumen and business awareness
- Desire to deliver quality services
- Stakeholder management / business consulting
- Ability to engage and influence others, desire to embrace and drive change
- Proven ability to develop and administer leadership frameworks and programs while effectively engaging stakeholders and coordinating across service lines.
- Strong project management skills to oversee live sessions and ensure seamless execution of leadership initiatives.
- Expertise in curating and maintaining knowledge resources, including documentation and SharePoint sites, to enhance accessibility and usability for participants.
- Proficient in crafting strategic communication plans and generating engaging content for various platforms.
- Strong written and oral communication skills to work effectively with multiple stakeholders at all levels of the organization.
- Experience in establishing and managing vendor partnerships, including contract negotiation and performance evaluation, to uphold quality standards.
- Understanding of budget planning and financial management.
- Ability to measure and analyse the impact of leadership development programs, providing evidence-based insights and analytics to inform strategic decisions.
- Ability to engage and influence others, demonstrating good change management skills and a desire to drive process improvements.
- Strong team worker with an enthusiastic, can-do approach, capable of coordinating and working as ‘one team’.
- Proactive problem solver with a solutions mindset, willing to adjust work schedules as necessary to meet peak demands and customer requirements.
- Ability to learn new processes and skills quickly, adapting to changing environments and priorities.
- Strong IT skills, particularly in the Microsoft Office 365 suite, including Teams, Excel, PowerPoint, Word, Outlook, and SharePoint. There will be a test to determine your knowledge
- Proficiency in PowerBI and an openness to learn and use AI will be preferred.
- Commitment to driving and delivering quality services and products to Talent, ensuring high standards are met.
Experiences:
- Experience of working in Learning (preferred)
- Experience of working in professional services or corporate environment
- Working in international and diverse environment
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
