Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
Compensation: 7,850,000 JPY per annum + RSUs
We are looking for a Payment Operations Senior Specialist to join our APAC Payment Operations Regional team in Tokyo!
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also give their money a boost by choosing from different investment options within the Wise Account.
In this role, you will be supporting Payment Operations for currencies in the APAC Region - executing on operational tasks, optimising operational processes and the operationalisation of products. This ensures that new and current products, features and processes scale efficiently and securely.
This ranges from automating operational tasks or manual processes, lowering or eliminating operational risk areas, supporting product & engineering teams with improving new or existing products or features, & more. You will collaborate with various Wise functions (e.g. Product & Engineering, Risk, Compliance, Customer Support, Finance, Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable, automated systems and processes.
This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money.
Here’s how you’ll be contributing to the APAC Payment Operations Team:
- Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;
- Investigating, solving and escalating any issues connected to respective domain in a timely manner;
- Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;
- Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;
- Driving product and process improvement in their domain in collaboration with stakeholders;
- Coordinating product and processes related risk assessment and mitigation initiatives;
- Supporting or owning training and mentoring responsibilities of new and existing specialists.
This role will give you the opportunity to:
- Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
- Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
- Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
- Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re wisers with 120+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!
Qualifications
What will make you successful in this role
- You have excellent written and verbal Japanese and English skills
- You are flexible with your working hours to work with teams in different time zones
- You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
- You enjoy owning your work and supporting projects. You focus on accuracy, are independent and pay attention to every detail and you have a proven track of delivering impactful projects
- You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
- You understand operational risks and are able to mitigate them proactively
- You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to
- You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
- You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams.
- Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
- You have relevant experience working in operations and support with cross functional projects that drive efficiency and scaling of manual work
Required experiences:
- Min 2+ years relevant experience in an operational role, bonus for experience in the payments space
- Experience working in a fast-paced environment
- Experience working directly with product & engineering teams
- Basic data skills - you’re able to navigate tools like Looker to gather relevant data points
Nice-haves:
- Experience in the payments / fintech space
- Experience driving process improvements and/or relevant experience scaling operations
- Experience in driving process excellence
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
