Technical Support Engineer

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

【このポジションの魅力】

• AI-AssistedなNetwork環境とはどの様なものなのか理解を深める事が可能です
• 自社製品のサポートを通してより高度な知識及び技術的スキルを身につける事が可能です
• 海外のサポート・チームとの密な連携、コミュニケーションが可能なため英語力向上が見込めます
• お客様と直接コミュニケーションをとりながら問題を正確に把握し速やかにソリューションを提供する事が求められるのでサポート・エンジニアとしての総合的なスキル向上が見込めます

【募集背景】

Mist製品の日本国内でのサポート・チームの立ち上げ

【職務内容】

• お客様の環境に導入された製品に関わる技術的な問い合わせ(障害、QA等)への対応
• Labo を用いた再現環境の構築及び検証
• Technical Document並びにBug Data Baseの精査
• Knowledge Baseの作成、校正、更新
• ジュニア・レベル・エンジニアへの教育指導
• 社内トレーニングへの参加

【必須な経験と知識】

• IT業界において3年以上の顧客サポートの経験
• Networking(OSI 7 Layerのうち特にLayer2及びLayer3)の基礎知識
• コミュニケーションスキル
• プレゼンテーションスキル

【その他(Want条件)】

• Cisco Systems社認定試験CCNAに相当する知識
• 新しい事へ積極的に取り組む姿勢
• ルールを念頭に置きつつ自ら考え行動に移せる能力
• 新しいテクノロジー、ソリューションを積極的に学ぼうとする姿勢

#japanexperienced

#LI-Hybrid

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.