Overview
IDC is looking for a Sales Operations Support Representative (SSR) to support the Sales activities of Account Executives in Japan.
Responsibilities
- Support Sales Bookings Process: Confirm SFDC opportunity, contract document (MSA, SOW, others, information entry to Aurora
- Support quotation process, along with SOW/MSA documentation. Confirm proposal/contract information, including electronic seals to quotations as required by Japan business regulations.
- Sales Account Assignment List ownership
- Register account/Lead/Web inquiry/ Multitouch leads information into SFDC for Account Executives.
- Sales lead task assignment in SFDC for Account Executives.
- Manage communications with media (Marketing support)
- Manage communications with permissions request from media, and customers (Marketing support)
- Manage data request from SFDC based on requests from Sales or Events
- New logo account assignment in conjunction with Sales head
- The Sales Support position is critical to the achievement of Japan's target ($21.2M) for FY25
Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, Finance, or related field (or equivalent experience)
- 3 years of experience in sales operations, customer support, or a related administrative role
- Familiarity with sales processes and CRM systems (Salesforce)
- Proficiency in Microsoft Office
- Strong attention to detail and organizational skills
- Strong problem-solving and critical-thinking abilities
- Customer service orientation and interpersonal skills to liaise between departments
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative attitude
Why IDC ?
IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC has been recognized for five consecutive years (2020, 2021, 2022, 2023, 2024) by the IIAR as the Analyst Firm of the Year which is one of the highest accolades for the technology market research industr
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IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.
