Transfer Agency - Investor Servicing APAC

Job Summary

At this level you will be required to demonstrate a comprehensive knowledge of the Transfer Agency and Funds Industry and take a lead role in the management of the department.  You will be expected to direct and plan the department’s activities with a major focus on department strategy, change management, resource planning and development, client relationship management and risk reduction.

Job Duties and Responsibilities

LEADERSHIP

• Responsible for the setting and achievement of specific department/team performance targets and objectives
• As a member of the senior management team lead, direct and manage the department
• Exercise operational oversight within the department and make sound operational decisions
• Contribute to the development of the organization in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

• Ownership, development and maintenance of strong client relationships
• Handle and resolve complex/unusual operational and managerial problems that are referred from above and below
• Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer.  Propose and/or implement procedural changes to improve performance of the department or of related business areas
• Continually develop expertise demonstrating judgment and an understanding of the business
• Responsible for the maintenance of satisfactory operational client and regulatory body relationships

RESOURCE MANAGEMENT

• Identify and secure resources required by the department and ensure effective utilization
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Provide adequate training to all grades in support of the overall organization & Transfer Agency Training Plan
• Focus on development opportunities for your direct reports, and ensure focus on non-operational management aspects through the delegation of tasks where appropriate.
• Apply corporate management tools, to actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team

RISK & REGULATORY

• Ensure compliance with regulatory requirements to align with the short, medium and long-term goals, objectives and values of the organization
• Understand and promote risk awareness, assessments and controls within the team and  manage appropriately
• Understand the risk environment and work with Risk, Compliance and Audit teams to ensure compliance with regulatory requirements
• Review client contracts / agreements, fund documentation e.g. Prospectus, Trust Deed, Instrument of Incorporation etc

COMMUNICATION

• Provide regular feedback to managers and senior colleagues regarding Transfer Agency operations
• Attend and lead regular interactions with global teams related to Transfer Agency services
• Attend and contribute to operational, client, risk, audit and regulatory meetings as required

CHANGE MANAGEMENT

• Ensure participation in the implementation of department wide projects as required and lead local team initiatives
• Initiate continuous improvement to ensure that the Department is efficient and reflected as customer and quality driven
• Create an environment that is flexible and adaptable and be a champion of change
• Provide support to team members during change implementation

Knowledge, Skills & Experience Required

• Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and regulatory requirements of the Funds Industry.
• Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong written & verbal communication skills in English and Japanese - requires frequent interactions with Japanese investors/distributors and clients’ senior management
• Possess excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Typically candidate will have 5-8 years experience in a similar environment including at least 3 years in a management/supervisory capacity.

Core Competencies

• Accurate and Precise
• Team Oriented
• Organized
• Personable
• Flexible
• Self-reliant
• Enthusiastic
• Excellent communications skills

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers.