Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
職務内容：
パーツ＆レトロフィットオーダーコーディネーターとして以下の職務を担っていただきます。
バルチラのグローバルネットワーク社の営業、或いはバルチラジャパン社の営業が顧客から受注したスペアパーツの受発注業務、発送業務、プロジェクト・エクスペディティング及び管理をするお仕事です。
コミュニケーションスキル、エクスぺダイティング、納期管理、問題解決、カスタマーサービススキル、SAP経験、国際物流および輸出業務の知識が必要とされます。
具体的な業務内容：
- 設定されたプロセスとKPIに基づいて、顧客への問い合わせ、見積、注文、輸出業務、クレームに関するコーディネーション
- プロセスに関わる関連部署や顧客との連携
- アカウントマネージャーとの緊密な協力とフォローアップ
- 見積後、及び受注後案件に対する積極的なフォローアップ
- 顧客や関連部署と有益な関係を築き、工場及びSales teamに対して価値ある情報を提供
- プロジェクト管理や製品のコスト削減、合理化
- エクスペディティング（工程・進捗管理）
- 注文の進捗状況を追跡し、スケジュールとの比較、進捗報告を収集し、遅延要因を特定
- 遅延しているタスクやリソースに優先順位をつけ、対策を検討・実施
- 要求事項や品質基準に準拠するために、調査・監査を実施
- リスクを特定し、リスクマネジメントの戦略を提案
- SAP経験を活用した物流および輸出業務のサポートを担当
求めるスキル・経験：
- 国内・海外営業⼜は営業⽀援業務経験
- 輸出業務や国際物流に関する実務経験
- 細かくかつスピーディな事務処理⼒, 数字に敏感であること
- エクスペディティング（工程・進捗管理）の経験（プロジェクト管理や納期管理の経験尚可）
- クライアントや関係者との円滑なコミュニケーション能力
- 責任感と積極的な問題解決能力、自力でのトラブルシュートの経験
- 電話やメールを利用したリモート先とのスムーズなコミュニケーション能力
- 時差に対応し、柔軟に対応できる方
- ネイティブとしての⽇本語とビジネスレベルの英語の読み書き及び会話能⼒
- 基幹システム使用経験
- PCスキル（Excel：Vlookup等の基本的な関数、Word：入力・修正、書式設定、表の挿入）
求める人物像：
- 組織への貢献意欲と自己推進力
- チームプレイヤーであり、組織内外との協力やコラボレーションが得意な人
- コミュニケーションスキルが高く、クライアントや関係者との良好な関係を築ける人
- デッドラインに対して柔軟性を持ち、優先順位を設定する能力
- 問題解決能力と判断力を持ち、迅速かつ効果的に行動できる人
- 継続的な学習と成長への意欲を持つ人
- 堅実さと正確性を持ち、細部に注意を払える人
- 効果的に時間管理できる人
（あれば尚可）
- 貿易、輸出通関の知識
- マーケティング、データ・情報分析、プロダクトコスト削減、プロダクト最適化等の社内プロジェクトの管理業務
- 顧客との契約書レビュー（英⽂）
- 多国籍企業（機械製造業）での同業務経験２年以上
- 多国籍企業（機械製造業）でプロジェクト、海外調達の経験
- マリン業界での実務経験
- SAPの使⽤経験
Education:
・⼤学卒業以上
Parts & Retrofit Order Coordinator is responsible for handling the order coordination, shipping, and export documentation for spare parts ordered by customers through either Wartsila Global Network Sales or Wartsila Japan Sales. This position requires communication skills, expediting, lead time management, problem-solving abilities, customer service skills, SAP experience, and knowledge of international logistics and export operations.
Specific Job Responsibilities:
- Coordinate customer inquiries, quotations, orders, export operations, and claims based on target processes and KPIs.
- Collaborate with relevant departments and customers involved in the processes.
- Work closely with account managers and provide support and follow-up.
• Actively follow-up inquiry and order book. - Build profitable relationships with stakeholders in order to provide feedback and valuable information to factory and sales team.
- Manage projects and contribute to product cost reduction and rationalization.
- Expedite processes and monitor progress.
- Track order progress, compare with schedules, collect progress reports, and identify causes of delays.
- Prioritize tasks and resources that are delayed, optimize and consider and implement countermeasures.
- Conduct investigations and inspect to ensure compliance with requirements and quality standards.
- Identify risks and propose risk management strategies.
- Provide logistics and export support for logistic utilizing SAP experience.
Required Skills and Experience:
- Domestic and international sales or sales support experience
- Practical experience in export operations and international logistics.
- Attention to detail and speed in administrative tasks, sensitivity to numbers
- Experience in expediting process and progress management, (preferably with project management and lead time management experience.)
- Effective communication and problem-solving skills with clients and stakeholders
- Sense of responsibility and proactive problem-solving skills, experience in troubleshooting independently
- Smooth communication skills with remote parties via phone and email
- Ability to adapt to time differences and respond flexibly
- Native-level Japanese and business-level English reading, writing, and speaking skills
- Experience using core systems ex. SAP
- SAP and PC skills (Basic functions in Excel, data entry and modification in Word, table insertion)
Desired Traits:
- Contribute to the organization and self-driven.
- Team player with the ability to cooperate and collaborate effectively.
- Strong communication skills to build good relationships with clients and stakeholders.
- Flexibility with deadlines and the ability to prioritize tasks.
- Problem-solving and decision making skills, and the ability to act promptly and effectively.
- Willingness for continuous learning and growth.
- Attentive to details with a focus on accuracy and reliability.
- Effective time management.
Preferred, if applicable
- Knowledge of trade and export customs clearance.
- Experience in managing internal projects such as marketing, data and information analysis, product cost reduction, and product optimization
- Review of contracts with customers (in English)
- Experience in the same job description in a multinational company (Machinery manufacturing industry) more than 2 years.
- Experience in projects and overseas sourcing in a multinational company
- (Machinery manufacturing industry).
- Experience in the marine industry.
- Experience using SAP.
Education:
- Bachelor's degree or higher.
Last application date: 11/08/2025
At Wärtsilä we value, respect and embrace all our differences, and are committead to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
